Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Animeillume! Please review our shipping information below before placing your order.

Processing Times

Orders require processing before shipment.

Processing times may vary depending on product availability, order volume, and production requirements.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Processing time is separate from the estimated shipping times listed below.

Estimated Delivery Times

Processing time is separate from the shipping times below.

Destination Estimated Shipping Time
United States 6–12 Business Days
Canada 8–12 Business Days
Europe 8–12 Business Days
Australia 5–10 Business Days
Central & South America 8–15 Business Days
Asia 5–10 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Delivery may take longer during holidays, peak seasons, customs processing, severe weather, carrier disruptions, or other circumstances outside of Animeillume's reasonable control.

Tracking Your Order

Once your order ships, you'll receive an email containing your tracking number and tracking link so you can follow your package.

Please allow up to 48 hours after shipment for tracking information to begin updating.

In some cases, tracking updates may be delayed even though the package is continuing to move through the carrier's network.

Customs & Import Fees

International shipments may be subject to customs duties, import taxes, clearance fees, handling fees, brokerage fees, or other charges imposed by the destination country's customs authorities, government agencies, postal services, or local delivery providers.

These fees are the responsibility of the customer and are not included in the product price or shipping charges paid to Animeillume.

If customs or the local carrier requires payment before releasing a package, the customer is responsible for paying the required fees directly to the appropriate authority or carrier.

Animeillume does not control these charges and is not responsible for paying or reimbursing customs duties, import taxes, clearance fees, handling fees, brokerage fees, or other charges imposed after shipment, unless Animeillume expressly agrees otherwise in writing for a specific order.

If a customer refuses or fails to pay required customs or import-related fees, the package may be delayed, returned, abandoned, or destroyed.

Refusing or failing to pay customs or import-related charges does not automatically qualify an order for a refund.

Customs Delays

International shipments may occasionally experience delays while being processed by customs authorities.

Animeillume cannot guarantee how long customs clearance will take and is not responsible for delays caused by customs after an order has been dispatched.

Customers are responsible for providing any information or documentation required by their country's customs authorities to complete delivery.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

If you notice an error, contact us immediately.

  • If your order has not shipped, we'll update your address free of charge.
  • If your order has already shipped, we'll do our best to assist, but address changes are subject to the shipping carrier's policies.

Animeillume cannot guarantee delivery when incorrect or incomplete shipping information was provided by the customer.

Packages returned due to an incorrect or incomplete address provided by the customer may require an additional shipping fee before they can be resent.

Tracking Shows "Delivered" But You Haven't Received It

If your tracking status shows Delivered but you haven't received your package:

  • Check around your home, mailbox, porch, front door, or other secure delivery locations.
  • Ask family members, household members, or neighbors if they accepted the package.
  • Contact your local post office or delivery carrier for additional delivery information.

Occasionally, carriers may mark packages as delivered shortly before the package actually arrives. We recommend waiting one additional business day before contacting us.

If the package still cannot be located, please contact Animeillume Support and we'll review the situation with you.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us.

We may contact the shipping carrier or logistics provider to investigate the shipment.

Depending on the circumstances and the outcome of the investigation, Animeillume may provide a replacement, refund, or another appropriate resolution.

Returned Packages

Packages may be returned to the sender because of:

  • An incorrect or incomplete shipping address
  • Failure to collect the package
  • Refusal of delivery
  • Failure to complete required customs procedures
  • Failure to pay applicable customs or import charges

If a package is returned because of an issue caused by information or actions of the customer, additional shipping charges may be required before the order can be resent.

Eligibility for a refund will be determined according to our Refund & Return Policy and applicable law.

Need Help?

If you have any questions about your shipment or need assistance with an order, we're happy to help.

Animeillume Support

Email: animeillumehelp@gmail.com