Refund & Return Policy

Thank you for shopping with Animeillume!

Customer satisfaction is important to us. Please review the following policy before placing your order.

Refund Requests

Refund requests must be submitted within 12 days of the package being marked as delivered.

Unfortunately, we are unable to offer refunds after this period has passed.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at animeillumehelp@gmail.com.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product

Each case is reviewed individually. Depending on the situation, we may provide a replacement, refund, or another appropriate resolution.

Wrong AirPods Model Ordered

If you accidentally order the wrong AirPods case size, please contact us as soon as possible.

• If your order has not shipped, we'll update the size at no additional cost.
• If your order has already shipped, you may return the unused case for an exchange. Customers are responsible for return shipping costs.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After 24 hours, production and fulfillment may have already begun, so we cannot guarantee that cancellation requests can be accommodated.

Orders that have already been shipped or transferred to the shipping carrier cannot be canceled.

Return Shipping

Unless the return is due to our error, such as receiving the wrong or defective item, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable. If a refund is approved, only the purchase price of the product(s) will be refunded unless the return is due to our error.

We recommend using a tracked shipping service, as Animeillume cannot be responsible for returns lost during transit.

International Customs, Duties & Fees

International orders may be subject to customs duties, import taxes, clearance fees, handling fees, or other charges imposed by the destination country's customs authorities, government agencies, or local delivery providers.

These charges are the responsibility of the customer and are not included in the product price or shipping charges paid to Animeillume.

Animeillume does not control these charges and is not responsible for paying or reimbursing customs duties, import taxes, clearance fees, handling fees, or other charges imposed after shipment.

Customers are responsible for paying any applicable fees required for their package to be released or delivered.

If a customer refuses to pay applicable customs, duties, taxes, or clearance fees and the package is returned, abandoned, or destroyed, Animeillume is not responsible for the resulting loss or additional charges.

Non-Refundable Situations

Refunds cannot be issued for:

• Requests made more than 12 days after delivery.
• Incorrect shipping addresses entered during checkout.
• Packages refused by the customer.
• Original shipping charges.
• Customs duties, import taxes, clearance fees, handling fees, or other charges imposed by customs authorities or local carriers.
• Delays caused by customs, weather, or the shipping carrier after dispatch.
• Normal shipping delays that remain within the estimated delivery timeframe.

Need Assistance?

If you have any questions regarding your order or this policy, our support team is happy to help.

Email: animeillumehelp@gmail.com

Policy Updates

Animeillume reserves the right to update or modify this policy at any time. Any changes will be posted on this page and will apply to future orders.