Estimated Delivery Times

Processing time is separate from the shipping times below.

Please note that these are estimated delivery times and may vary during holidays, peak seasons, or due to customs processing.

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Tracking Your Order

Once your order ships, you'll receive an email containing your tracking number and a tracking link so you can follow your package every step of the way.

Please allow up to 48 hours for tracking information to begin updating after shipment.

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Customs & Import Fees

If your shipment requires customs or import fees, please contact us before making any payment. We'll work with you to help resolve the situation.

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Incorrect Shipping Information

Please double-check your shipping address before placing your order.

If you notice an error, contact us immediately.

• If your order has not shipped, we'll update your address free of charge.
• If your order has already shipped, we'll do our best to assist, but address changes are subject to the shipping carrier's policies.

Packages returned due to an incorrect address provided by the customer may require an additional shipping fee before they can be resent.

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Tracking Shows "Delivered" But You Haven't Received It

If your tracking status shows Delivered but you haven't received your package:

• Check around your home, mailbox, porch, or any secure delivery locations.
• Ask family members or neighbors if they accepted the package.
• Contact your local post office or delivery carrier for additional delivery details.

Occasionally, carriers mark packages as delivered slightly before they actually arrive. We recommend waiting one additional business day before contacting us.

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Need Help?

If you have any questions about your order, we're always happy to help.

Email: animeillumehelp@gmail.com